Shipping & Returns

SHIPPING AREA
We ship to most of the world(Except some countries). Just purchase and enjoy our service, and we'll ship your goods to your door.

SHIPPING TIME
Usually, we will ship your order within 12 hours after you submit your order(Except holidays and weekends). We charge very low shipping fees to enable our customers to save money. The shipping time is about 4-6 days(Except remote areas), which means you may receive your parcel within 5-7 days after you placed your order.

TRACKING YOUR ORDER
We will email you the tracking number within 2 working days after shipped your parcel(Except holidays and weekends). You can track your order by entering these 2 websites:
DHL: https://www.dhl.com
UPS: https://www.ups.com

CUSTOMS ISSUE
When your parcel is customs inspection, we will inform you by email, please go through customs on time or your parcel will be returned back. We will be responsible for the customs fees, the only thing you need to do just contact local customs and provide related information.

RETURNING ISSUE
We support the policy that no reason to return within 7 days. Please ship the package back to our company. The address is following:
Company: Shenzhen Lost Vape Limited Company
Address: 4th floor, Marketing department, A3 building,  Junfeng Industrial Area, Chongqing Road, Heping, Fuyong, Baoan District, Shenzhen, Guangdong, China.
Postcode: 518103
You need to afford the courier fees from and to, we will refund you the product's money by Paypal after we get and check the package.

If you have any other questions, please feel free to contact us. We will be glad to help you to solve the questions.